As a conscientious and service-oriented IT Service Specialist, you’ll support the employees in our Munich office in regard to all questions relating to information and telecommunications technology in our Microsoft-based corporate environment. This includes installing, configuring, and commissioning hard- and software components and ensuring that they function properly, as well as training and advising users. Furthermore, you’ll document your tasks in our ticketing system and prepare technical documentation, instructions, and best-practice descriptions. You’ll support videoconferences and in-house events and perform logistical and administrative tasks in the IT environment, such as the acceptance and inventory of goods. As a member of our global second-level IT service team, you’ll work together closely with other internal IT functions and external service partners, ensuring the implementation and smooth operation of local, regional, and global IT solutions and projects.

• Your technology affinity and service and customer orientation are stronger than average.

• Your work style is characterized by very high standards of quality as well as self-initiative. You’re eager to take on responsibility.

• Your talent for coordination, organization, and improvisation, along with your solution-oriented approach, set you apart.

• You score points with your meticulous attention to detail, and meeting deadlines is a matter of course for you. But you also display patience and tact in stressful situations.

• You’re willing to learn continuously to further your IT knowledge and your career development.

• ​​​​​You have successfully completed professional training as an IT specialist, IT assistant, or similar.

• You have at least 2 years of professional experience in IT support, ideally in a highly service-oriented and international corporate environment

• You have sound knowledge of hard- and software, mobile devices, networks, and the latest Microsoft and Apple products (Windows, Mac OS, iOS, Microsoft 365, and cloud services).

• You are comfortable interacting with people and have experience effectively communicating and presenting technical concepts to colleagues and staff.

• You have excellent German and very good written and spoken English language skills